Terms & Conditions

Last updated: 1 July 2026 · Greenwynd Hospitality Ltd · NZBN 9429048317265

1. These terms

These terms govern your booking and stay at Greenwynd, operated by Greenwynd Hospitality Ltd (NZBN 9429048317265), 47 Fernhill Road, Queenstown 9300, Otago, New Zealand. By making a booking you accept them on behalf of everyone in your party. They are governed by New Zealand law, and the New Zealand courts have jurisdiction.

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those Acts apply.

2. Bookings and rates

• A booking is confirmed when we send you a written confirmation with a reference number. Until then, rates and availability may change.
• All rates are in New Zealand dollars and include GST at 15%.
• Rates are per room per night for the number of guests stated, and include breakfast at Silverbeech unless the confirmation says otherwise.
• We may ask for a credit card to guarantee a booking. Some rates require a deposit or payment in full at the time of booking; this will be stated before you confirm.
• We reserve the right to correct obvious pricing errors before arrival, and to cancel a booking made at an erroneous rate with a full refund.

3. Cancellation and no-show

• Flexible rates — free cancellation until 48 hours before the 15:00 check-in time on the day of arrival. Inside 48 hours, one night is charged.
• Advance purchase and package rates — non-refundable and non-transferable once confirmed, as stated at the time of booking.
• No-show — the full first night is charged and the remainder of the booking may be released.
• Early departure — where you leave before the confirmed departure date, one further night is charged.
• Peak periods — cancellation terms are longer over New Year, Easter and the Queenstown Winter Festival and will be set out in your confirmation.
• Groups of five rooms or more — separate terms apply and will be issued with the group contract.

4. Arrival and departure

• Check-in from 15:00; check-out by 11:00. Late check-out until 13:00 is NZ$60 subject to availability, and until 18:00 is charged at half the room rate.
• Reception is staffed 24 hours. Tell us if you expect to arrive after midnight so we can hold your room.
• We require photo identification and a credit card at check-in. A pre-authorisation of NZ$150 per night is held for incidentals and released on departure; banks typically take three to five working days to clear it.
• Luggage may be stored before check-in and after check-out at no charge.

5. Your stay

• Rooms are non-smoking, including vaping and balconies. A NZ$500 cleaning charge applies where this is breached.
• Quiet hours are 22:00 to 07:00. We may ask guests disturbing others to leave without a refund.
• Only registered guests may stay overnight. Visitors are welcome in public areas.
• Children under 12 stay free in an existing bed. Cots are free; an extra bed is NZ$75 per night.
• Assistance animals are welcome. Other pets cannot be accommodated.
• You are responsible for damage caused by your party, charged at reasonable repair or replacement cost.
• Parking is NZ$25 per night in our own car park, used at your own risk.

6. The gaming lounge

• Entry is restricted to people aged 20 years and over. Valid photo identification is required and is checked at the door, for hotel guests and visitors alike. This is not discretionary.
• The lounge is on our premises in Queenstown. We do not offer, licence or promote online gambling in any form, and nothing on this website is an invitation to gamble remotely.
• House rules are displayed in the lounge and at each table, and include the maximum and minimum stakes in force. Our decision on the interpretation of a game or the settlement of a wager is final.
• Chips are purchased at the table or the cage in cash or by eftpos. Chips have no value outside our premises, cannot be redeemed by post, and must be exchanged at the cage before you leave.
• We do not extend credit for gaming and do not advance funds against a room account.
• Smart casual dress applies after 18:00. Photography and filming are not permitted.
• Management may refuse entry, refuse a wager, or require a person to leave, without giving reasons.
• Our Host Responsibility policy applies at all times and forms part of these terms. Any person may request a self-exclusion.

7. Packages and promotions

• Packages are subject to availability, must be booked directly with the hotel, and cannot be combined with other offers or negotiated rates.
• Inclusions are valid during the stay booked and have no cash value. Unused inclusions are not refunded or carried forward.
• Where a package includes gaming lounge access or complimentary gaming credit, it is available only to guests aged 20 and over, is issued in person on presentation of photo identification, cannot be transferred, and cannot be exchanged for cash. A guest who prefers not to receive it may ask at check-in for a dining credit of equal value instead, at no change in price.
• Spa treatments, transfers and guided days included in a package must be reserved when booking and are subject to availability on the day.

8. Restaurant, bar and events

• Restaurant reservations are held for 15 minutes past the booked time.
• Tables of eight or more may be asked for a credit card guarantee; cancellation inside 24 hours is charged at NZ$40 per person.
• We serve alcohol under the Sale and Supply of Alcohol Act 2012, will ask for identification from anyone who appears under 25, and will decline service to any person who is intoxicated.
• Event bookings are governed by a separate written contract setting out deposits, minimum spends and cancellation terms.

9. Liability

• We do not exclude liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be excluded.
• Valuables should be kept in the in-room safe. Our liability for property left elsewhere on the premises is limited as permitted by the Innkeepers Act 1962.
• We are not liable for failures caused by events outside our reasonable control, including severe weather, earthquake, road closure, fire, power failure or government action. Where such an event prevents us from providing your accommodation, we will refund amounts paid for the affected nights.
• Activities booked through our concierge are supplied by independent operators under their own terms. We arrange them as a convenience and are not responsible for their performance.

10. Website content

Text, photography and design on greenwynd.com belong to Greenwynd Hospitality Ltd or are used under licence, and may not be reproduced without written permission. Photographs are indicative; individual rooms vary. We take care to keep rates, menus and opening hours accurate, but they change — the position confirmed to you in writing at the time of booking is the one that applies.

11. Complaints

Please raise any problem with the duty manager while you are here, when we can usually fix it. Afterwards, write to [email protected]. We acknowledge within two business days and aim to resolve within ten.

12. Changes to these terms

We may update these terms. The version that applies to your stay is the one published when your booking was confirmed. The current version is always available on this page.

Greenwynd Hospitality Ltd · NZBN 9429048317265 · 47 Fernhill Road, Queenstown 9300, Otago, New Zealand · +64 3 442 8170 · [email protected]